For Mantra's, a retail brand of BioOrigins

1. Damaged or Incorrect Products

If you receive a product that is damaged, defective, tampered with, incorrect, or materially different from what you ordered, please contact us as soon as possible after delivery.

We may request photographs or other information regarding the product and its packaging to help us investigate the issue.

Depending on the circumstances, we may provide a replacement or refund for the affected product.

2. Product Quality Issues

If you believe that a product has a genuine quality issue, please contact us promptly with your order details and relevant information about the issue.

We will review the matter and determine the appropriate resolution.

3. Returns of Food Products

Because our products include food and other consumable agricultural products, we generally do not accept returns of products that have been opened, used, consumed, or stored improperly.

Returns may be considered where the product is damaged, defective, incorrect, tampered with, or otherwise qualifies for a return or refund under applicable law.

4. Reporting an Issue

Customers should contact us as soon as reasonably possible after receiving an order if there is a problem with the product.

Please provide:

• Order number

• Product name

• Description of the issue

• Photographs of the product and packaging, where applicable

This helps us investigate and resolve the issue efficiently.

5. Refunds

If a refund is approved, the applicable amount will be refunded through the appropriate payment method, subject to the applicable payment and banking processes.

The time taken for the refund to appear in the customer's account may vary depending on the payment method and financial institution.

6. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests may not be possible once an order has been processed or dispatched.

Where an eligible cancellation is accepted after payment has been received, the applicable refund will be processed in accordance with our policies and applicable law.

7. Non-Returnable Situations

A return or refund may not be accepted where:

• The product has been opened, used or consumed without a valid product-quality issue.

• The product has been damaged due to improper storage or handling after delivery.

• The issue is caused by incorrect information or an incorrect delivery address provided by the customer.

• The product is returned without prior communication with us.

This does not limit any rights or remedies available to consumers under applicable law.

8. Refund Processing

Once a refund has been approved, we will initiate the refund through the appropriate payment method.

We will make reasonable efforts to process approved refunds promptly and in accordance with applicable requirements.

9. Contact Us

For returns, refunds, replacements or product-related complaints, please contact us through the Contact Us / Leave a Message section of our website or through the contact details provided on our website.

Mantra's
A retail brand of BioOrigins