For Mantra's, a retail brand of BioOrigins

1. Information We Collect

When you visit our website, place an order, contact us, or submit an enquiry, we may collect information such as:

• Name

• Email address

• Phone number

• Billing and delivery address

• Order and purchase details

• Information submitted through our contact or enquiry forms

• Other information that you voluntarily provide to us

Payment transactions made through our website are processed through our payment service provider, Razorpay. We do not require customers to provide or share their complete payment credentials directly with us.

2. How We Use Your Information

We may use the information we collect to:

• Process and fulfil your orders

• Arrange delivery of products

• Provide order and delivery updates

• Respond to enquiries, complaints and customer-support requests

• Process refunds or replacements where applicable

• Improve our products, website and services

• Prevent fraudulent or unauthorized transactions

• Comply with applicable legal and regulatory requirements

• Send promotional communications where you have provided the appropriate consent

3. Sharing of Information

We may share relevant personal information with service providers who assist us in operating our business and providing our services.

These may include providers involved in:

• Website hosting and operation

• Payment processing

• Order fulfilment and delivery

• Customer communication

• Website analytics and related services

We do not sell your personal information.

We only share information where reasonably necessary to provide our services, fulfil orders, operate our website, or comply with applicable legal requirements.

4. Payment Information

Payments made through our website are processed by Razorpay.

Payment information may be handled by Razorpay in accordance with its own privacy and security practices. Customers should refer to Razorpay's applicable policies for information about how payment-related data is handled by the payment provider.

5. Data Security

We take reasonable measures to protect the personal information we handle against unauthorized access, misuse, alteration, disclosure or loss.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

6. Marketing Communications

We may use your contact information to send promotional communications about our products, offers or services where we have a lawful basis and, where required, your consent.

You may opt out of promotional communications at any time.

7. Cookies and Website Technologies

Our website may use cookies and similar technologies to support website functionality, improve user experience, understand website usage and provide relevant services.

Some cookies may be provided by third-party service providers used by our website.

8. Your Rights and Choices

Subject to applicable law, you may have rights regarding your personal information, including the ability to request information about how your personal data is processed, request correction of inaccurate information, and withdraw consent where processing is based on consent.

You may contact us using the contact details provided on our website for privacy-related requests or questions.

9. Children's Privacy

Our website and products are intended for general consumers and are not specifically directed toward children.

We do not knowingly seek to collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable legal requirements.

Any updated version will be published on this page.

11. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the way we handle personal information, please contact us through the contact details or enquiry form provided on our website.

Mantra's
A retail brand of BioOrigins